3-Year Warranty Protection

What Our 3-Year Warranty Covers

The Fraser Grinding Co warranty applies to covered equipment issues during the applicable 3-year warranty period.

When a reported issue is determined to qualify for warranty coverage, Fraser Grinding Co may provide repair or exchange support at no charge, subject to the applicable warranty conditions.

• Covered equipment defects or qualifying equipment issues.
• Warranty evaluation and support for reported qualifying issues.
• Repair support where repair is an appropriate solution.
• Equipment exchange where an exchange is determined to be the appropriate warranty solution.
• Warranty support during the applicable 3-year warranty period.

Free Repair or Exchange for Covered Issues

If an equipment issue qualifies for warranty coverage, Fraser Grinding Co will provide the applicable warranty remedy without charging the customer for the covered repair or exchange.

The appropriate remedy will depend on the nature of the reported issue, the equipment involved and the applicable warranty conditions.

Customers should contact Fraser Grinding Co as soon as a potential warranty issue is identified so that the issue can be reviewed and the appropriate next steps can be determined.

How to Make a Warranty Claim

To request warranty assistance, customers should contact Fraser Grinding Co and provide sufficient information for the equipment and reported issue to be identified.

• Customer name and contact information.
• Order or purchase information, when available.
• Product or equipment identification information.
• A clear description of the issue.
• Photos, videos or other information when reasonably requested to evaluate the issue.

Providing complete information can help us review the reported issue and determine the appropriate warranty service.

Warranty Evaluation

A reported equipment problem may need to be evaluated before warranty coverage is confirmed.

The evaluation may include reviewing the equipment information, order records, operating conditions, photographs, videos, troubleshooting information or other relevant documentation.

Warranty service is provided when the reported issue qualifies under the applicable warranty terms.

Warranty Exclusions

The warranty is intended to cover qualifying equipment issues. It does not automatically cover every problem or type of damage.

Depending on the equipment and applicable warranty terms, coverage may not apply to issues resulting from:

• Misuse, abuse or improper operation of the equipment.
• Operation contrary to applicable instructions or safety requirements.
• Unauthorized modifications or alterations.
• Improper installation, maintenance or servicing.
• Normal wear and tear.
• Consumable or maintenance components where applicable.
• Damage caused by circumstances outside the applicable warranty coverage.

Proper Equipment Operation

Industrial machinery should always be operated by appropriately trained personnel and according to the applicable equipment documentation and safety requirements.

Customers are responsible for using machinery in accordance with the applicable operating instructions and for maintaining equipment appropriately.

Warranty Period

The warranty period is 3 years for covered equipment issues, subject to the applicable warranty conditions.

Customers should retain their invoice, order confirmation and other purchase documentation because this information may be required when requesting warranty service.

Repair or Exchange Process

When a warranty claim is approved, Fraser Grinding Co will determine the appropriate remedy based on the equipment and nature of the covered issue.

Depending on the circumstances, the remedy may include repair or exchange of the affected equipment or applicable component.

Customers will receive applicable instructions regarding the next steps for the approved warranty service.