3-Year Warranty & Customer Protection
Fraser Grinding Co stands behind the industrial equipment we provide. Our 3-year warranty is designed to give customers confidence when purchasing machinery, with repair or exchange support available at no additional cost when a covered warranty issue occurs.
Buy With Greater Confidence
Industrial machinery represents an important investment for any business. Our warranty policy is intended to provide customers with clear protection and straightforward support after a purchase.
Eligible equipment is covered by a 3-year warranty. When a covered warranty issue occurs, Fraser Grinding Co will arrange for the applicable equipment to be repaired or exchanged at no additional cost, subject to the terms and conditions of this policy.
We want customers to feel comfortable purchasing equipment from Fraser Grinding Co with clear information about warranty support, refunds and the applicable process.
3 Years of Warranty Protection
Fraser Grinding Co provides a 3-year warranty for eligible machinery and equipment purchased from us.
If a covered defect or warranty issue occurs during the applicable warranty period, we will work with the customer to determine the appropriate warranty solution.
Covered equipment is supported for three years from the applicable purchase or delivery date, as established by the order documentation.
Where a covered warranty issue can be repaired, Fraser Grinding Co will arrange the applicable repair at no additional cost.
Where appropriate, covered equipment may be exchanged for another suitable unit under the warranty terms.
WARRANTY
Repair or Exchange at No Additional Cost
When a problem is determined to be covered under the warranty, Fraser Grinding Co will provide the applicable warranty service without charging the customer for the covered repair or exchange.
Identify the Issue
Contact us with information about the equipment and the problem being experienced.
Warranty Review
We will review the reported issue and determine whether it falls within the applicable warranty coverage.
Repair or Exchange
If covered, we will arrange the appropriate repair or exchange solution at no additional cost.
Customer Support
We will provide the applicable information needed to move the warranty process forward.
Our Refund Policy
If you want a refund for an eligible purchase, you must contact Fraser Grinding Co and submit your refund request within 30 days after the applicable purchase or delivery date, as established by your order documentation.
Once a refund is approved, Fraser Grinding Co will process the refund within 10 days, subject to the applicable payment method and financial institution processing times.
After the 30-day refund request period has expired, the purchase is no longer eligible for a standard refund under this policy. However, the applicable 3-year warranty remains available for covered warranty issues during the warranty period.
Simple & Clear Refund Terms
Refund Request Period
Submit your refund request within 30 days of the applicable purchase or delivery date.
Refund Processing
Once an eligible refund is approved, the refund will be processed within 10 days.
Warranty Protection
After the 30-day refund period, covered warranty issues remain eligible for repair or exchange during the 3-year warranty period.
What to Include With a Refund Request
Providing complete order information helps us review your request efficiently.
Order Information
Provide your order or invoice number and the name associated with the purchase.
Equipment Information
Identify the machine or equipment covered by the request.
Reason for Request
Explain the reason for the refund request and provide relevant information about the order.
Supporting Information
Provide photographs, documents or other information when reasonably necessary to evaluate the request.
Your Warranty Protection Continues
The 30-day period applies specifically to refund requests. It does not reduce the 3-year warranty period for covered warranty issues.
After the 30-day refund request period, eligible customers can continue to rely on the applicable warranty for covered issues. Depending on the circumstances, the warranty solution may involve repair or exchange at no additional cost.
Understanding Warranty Coverage
Warranty service applies to covered issues and is subject to the applicable equipment documentation and warranty terms.
Covered Warranty Issues
Warranty service applies to qualifying defects or issues covered by the applicable warranty terms.
Proper Equipment Use
Equipment should be operated, installed and maintained in accordance with the applicable equipment instructions and requirements.
Unauthorized Modifications
Warranty coverage may be affected by unauthorized modifications, misuse, improper installation or use outside the equipment’s intended application.
Normal Wear and Consumable Components
Normal wear, consumable components and damage resulting from misuse may not qualify as covered warranty issues where excluded by the applicable equipment warranty terms.
Equipment-Specific Terms
Certain machinery may have equipment-specific warranty conditions. The applicable order and product documentation should be reviewed for the terms governing the particular equipment.
Equipment Selected With Quality in Mind
We understand that industrial machinery is a major purchase. Fraser Grinding Co focuses on providing equipment information that allows customers to evaluate machinery according to their application, production requirements and specifications.
Our goal is to make the purchasing process straightforward and give customers clear information about the equipment, payment process, warranty coverage and refund terms before completing a purchase.
Frequently Asked Questions
How long is the Fraser Grinding Co warranty?
Eligible machinery and equipment are covered by a 3-year warranty, subject to the applicable warranty terms and conditions.
What happens if my machine develops a covered warranty issue?
If a reported issue is determined to be covered by the warranty, Fraser Grinding Co will arrange the applicable repair or exchange at no additional cost, subject to the warranty terms.
Can I request a refund?
Eligible refund requests must be submitted within 30 days of the applicable purchase or delivery date. Approved refunds are processed within 10 days.
What happens after the 30-day refund period?
After the 30-day refund request period, a standard refund is no longer available under this policy. However, the applicable 3-year warranty remains available for covered warranty issues during the warranty period.
Does the warranty continue after the refund period?
Yes. The refund request period and warranty period are separate. The 30-day refund period does not reduce the 3-year warranty for covered warranty issues.
Is warranty repair or exchange free?
When an issue is determined to be covered under the applicable warranty, Fraser Grinding Co will provide the applicable repair or exchange at no additional cost, subject to the warranty terms.
What should I do if I need warranty service?
Contact Fraser Grinding Co with your order information, equipment details and a description of the issue. Additional documentation or photographs may be requested when necessary to evaluate the warranty claim.
Do I need to worry about purchasing industrial equipment online?
Customers should review the machine specifications, order documentation, payment information, warranty terms and refund policy before purchasing. Fraser Grinding Co provides clear purchasing and warranty information to help customers make an informed equipment decision.
Questions About Your Warranty or Refund?
If you have a question about an order, refund request or warranty issue, contact Fraser Grinding Co using the official business contact information below.
Fraser, MI 48026
United States