Privacy Policy
Fraser Grinding Co respects your privacy and is committed to handling personal information responsibly when you visit our website, request information, place an order, or communicate with our company.
How Fraser Grinding Co Handles Personal Information
This Privacy Policy explains how Fraser Grinding Co may collect, use, store and disclose information when you use our website or interact with us.
This policy applies to information submitted through our website, including information associated with product inquiries, quote requests, orders, customer communications and other interactions with Fraser Grinding Co.
Information We May Collect
The information collected depends on how you interact with Fraser Grinding Co and the features you use on our website.
Contact Information
We may collect information such as your name, email address, telephone number, company name and other contact details when you voluntarily provide them.
Order Information
When you purchase equipment, we may collect information required to process and document your order, including billing, delivery and transaction-related information.
Business Information
For business or machinery inquiries, you may provide information about your company, application, equipment requirements and other details relevant to your request.
Website Information
Technical information may be collected automatically when you use the website, such as browser type, device information, approximate location derived from technical data and website activity.
Why We Use Your Information
Fraser Grinding Co may use personal information for legitimate business purposes, including:
- Responding to product and machinery inquiries.
- Preparing and communicating about quotes and orders.
- Processing and documenting purchases.
- Coordinating delivery or order-related communications.
- Providing customer support and responding to service questions.
- Maintaining business and transaction records.
- Operating, maintaining and improving our website.
- Detecting, preventing or addressing security, fraud or technical issues.
- Complying with applicable legal or regulatory requirements.
Information Used to Process Orders
When you place an order for industrial machinery or equipment, information may be required to process the transaction and fulfill the applicable order.
This may include customer contact information, billing details, shipping information, product information and other information necessary to manage the transaction.
We use order information for purposes such as order administration, customer communication, delivery coordination, transaction records and customer support.
Payment Information
Fraser Grinding Co accepts payment by wire transfer to the company’s designated business bank account.
Customers should use only official payment instructions provided with their applicable order or invoice. We recommend verifying payment information before sending funds.
Protect Sensitive Financial Information
Fraser Grinding Co does not request that customers publish bank account information or other sensitive financial credentials on the website.
Customers should not send passwords, banking credentials or other unnecessary sensitive information through website forms or unsecured communications.
Cookies & Similar Technologies
Our website may use cookies and similar technologies to support website functionality, remember preferences, understand website usage and improve the user experience.
The specific cookies used may depend on WordPress, WooCommerce, website functionality, analytics tools and other services enabled on the website.
Some cookies may be necessary for website functionality, while others may be used for analytics or optional functionality.
You can manage certain cookie preferences through your browser settings. Disabling some cookies may affect website functionality.
Third-Party Providers
Fraser Grinding Co may use third-party service providers that help operate the website, process orders, provide communications, analyze website activity, support security or perform other legitimate business functions.
Where third-party services process information on our behalf, their handling of information may also be governed by their own privacy policies and terms.
The specific third-party services used on the website may change over time as website functionality and business requirements change.
When Information May Be Shared
Fraser Grinding Co does not treat customer information as something to be shared indiscriminately. Information may be disclosed when reasonably necessary for legitimate business or legal purposes.
Service Providers
Information may be shared with providers that perform services necessary to operate the website or fulfill business functions.
Order Fulfillment
Relevant information may be shared when necessary to coordinate order processing, shipping or delivery.
Legal Requirements
Information may be disclosed when required by applicable law, legal process or a valid governmental request.
Business Protection
Information may be used or disclosed when reasonably necessary to protect the rights, security, property or legitimate interests of Fraser Grinding Co or others.
Protecting Personal Information
Fraser Grinding Co takes reasonable measures designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.
However, no website, electronic transmission or storage system can be guaranteed to be completely secure. Customers should avoid submitting unnecessary sensitive information through online forms or ordinary email.
How Long Information Is Kept
We may retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, maintain business and transaction records, provide customer support, resolve disputes, comply with legal obligations or enforce applicable agreements.
Retention periods may vary depending on the type of information and the reason it was collected.
Requests Concerning Your Information
Depending on applicable law and your location, you may have rights concerning personal information we hold about you.
Request information about personal data we may hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of information where applicable law provides such a right.
Request restriction of certain processing where applicable.
Children’s Information
Our website is intended for business and general commercial use and is not directed toward children. We do not knowingly seek to collect personal information from children through the website.
Changes to This Privacy Policy
Fraser Grinding Co may update this Privacy Policy from time to time to reflect changes in our website, business practices, technology or applicable legal requirements.
When this policy is updated, the revised version will be posted on this page with an updated effective or last-updated date.
Questions About This Privacy Policy?
If you have questions about this Privacy Policy or would like to make a privacy-related request, contact Fraser Grinding Co using the official business contact information below.
Fraser, MI 48026
United States